Last Updated: [Insert Date]

Hey Surf Crew! Welcome to Surfboard Gears (“we”, “us”, or “our”). Before you dive into shopping for your perfect surf gear, please take a moment to review these Terms and Conditions that govern your use of our website (surfboardgears.com) and all purchases made through it.

By accessing our site or making a purchase, you agree to these terms. If you’re not totally stoked with any part of these terms, please don’t use our site.

1. Who We Are

Surfboard Gears is your go-to online shop for premium surf equipment including:

  • Board Bags and Socks
  • Boards
  • Fins
  • Leashes
  • Surf Accessories
  • Surf Wax
  • Traction Pads

We’re located at 594 Fieldcrest Road, New York, US 10011 and serve surf enthusiasts worldwide (except Asia and certain remote areas).

2. Your Account Responsibilities

When you create an account with us, you agree to:

  • Provide accurate and current information
  • Keep your login details secure
  • Notify us immediately of any unauthorized account use
  • Be at least 18 years old or have parental consent

Note: We reserve the right to suspend or terminate accounts that violate these terms.

3. Product Information

We strive to provide accurate descriptions and images of all products, but please note:

  • Colors may vary slightly due to monitor settings
  • All measurements are approximate
  • Products are designed for surfing – use at your own risk

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Opened or used surf wax
  • Traction pads if removed from backing
  • Custom or personalized items

4. Ordering & Payment

Placing Orders

When you place an order, you’re making an offer to purchase which we may accept or decline. We’ll send an order confirmation email if we accept.

Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We don’t store your full payment details.

Pricing

All prices are in USD. While we check our prices regularly, occasional errors may occur. If we discover an error in your order’s price, we’ll contact you before processing.

5. Shipping Policy

Processing Time

We process orders within 1-2 business days (excluding weekends/holidays).

Shipping Options

  • Standard Shipping ($12.95): DHL/FedEx – 10-15 business days after dispatch
  • Free Shipping: EMS – 15-25 business days after dispatch (orders over $50)

International Orders

We ship worldwide except to Asia and certain remote areas. International customers are responsible for:

  • Any customs duties, taxes, or fees
  • Providing accurate delivery information

6. Returns & Refunds

Return Policy

Not stoked with your gear? We offer hassle-free returns within 15 days of delivery. Items must be:

  • Unused and in original condition
  • In original packaging with tags attached
  • Accompanied by proof of purchase

Return Process

  1. Email [email protected] within 15 days of delivery
  2. Wait for our return authorization (within 2 business days)
  3. Ship items back to our warehouse (return shipping at your cost)
  4. Receive refund within 5 business days after we inspect return

Refunds

Refunds are issued to the original payment method. Original shipping costs are non-refundable unless the return is due to our error.

7. Intellectual Property

All content on surfboardgears.com (logos, text, images, etc.) is our property or used with permission. You may not:

  • Copy, modify, or distribute our content without permission
  • Use our branding for your own purposes
  • Reverse engineer any website technology

8. Limitation of Liability

While we provide quality surf gear, we’re not liable for:

  • Any injuries resulting from product use
  • Consequential damages from product use
  • Errors in product descriptions
  • Shipping delays beyond our control

Our maximum liability is limited to the purchase price of the product in question.

9. Governing Law

These terms are governed by New York state laws. Any disputes will be resolved in New York courts.

10. Changes to Terms

We may update these terms occasionally. The current version will always be posted here with the effective date.

11. Contact Us

Got questions about these terms? Paddle out to our customer service team at [email protected] – we’re always happy to help!

Stay stoked,
The Surfboard Gears Team