About Surfboard Gears

Who is Surfboard Gears for?
We cater to surfers of all levels who need quality equipment delivered quickly and reliably. Whether you’re a beginner looking for your first board or a pro upgrading your fins, we’ve got you covered!
What makes your products special?
Our gear is selected by surfers for surfers. We focus on durable, performance-driven products that can handle the waves while offering convenient worldwide shipping (with a few exceptions).

Product Questions

What types of surf gear do you sell?
Our lineup includes:
  • Surfboards
  • Board bags and socks
  • Fins and leash systems
  • Surf wax and traction pads
  • Various surf accessories
How do I choose the right surfboard?
Consider your skill level, the waves you typically ride, and your body type. Feel free to email our surf-obsessed team at [email protected] for personalized recommendations!

Ordering & Payment

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all transactions. Your payment details are never stored on our servers.

Shipping & Delivery

What are my shipping options?
We offer two great options:
  1. Standard Shipping ($12.95 flat rate via DHL/FedEx): 10-15 days after dispatch
  2. Free Shipping (orders over $50 via EMS): 15-25 days after dispatch

All orders typically process in 1-2 business days before shipping.

Do you ship worldwide?
We ship to most countries, except certain remote islands, some Asian countries due to customs restrictions, and areas with ongoing shipping disruptions. When in doubt, email us!
How can I track my order?
You’ll receive tracking information via email once your order ships. For updates, contact our team at [email protected].
When should I order before a surf trip?
We recommend ordering at least 3 weeks before your trip to ensure everything arrives wave-ready!

Returns & Exchanges

What’s your return policy?
We offer a 15-day return policy from the date of delivery. Items must be in original, unused condition. Return shipping costs are the customer’s responsibility, and original shipping fees are non-refundable.
How do I return an item?
Email our team at [email protected] to initiate a return. Note that some large items (like boards) may have special requirements.
What if my gear arrives damaged?
Contact us immediately at [email protected] with photos of the damage. We’ll make it right!

Contact & Support

How can I contact customer service?
Email our surf-loving team at [email protected] – we typically respond within 24 hours!
Where are you located?
Our headquarters is at:
594 Fieldcrest Road, New York, US 10011
But we ship globally to surfers everywhere the waves call!

Stay stoked and see you in the water!
– The Surfboard Gears Team